Inside the AirDXB Experience: Real Stories from Guests and Owners

AirDXB is redefining short term rental and property management in Dubai. Since 2018, we have been delivering a full 360° solution across real estate, short let and consultancy services and our commitment to quality has earned us a number of respected industry awards and a track record of great reviews. We were proudly named Most Customer Centric Property Management Company – UAE and recognised in the MEA Markets UAE Business Awards 2024 as the most trusted short term rental and property management agency.

Every review and award is a reflection of the care we bring to our clients’ properties and the trust they place in us to deliver results. From smooth check ins and strong booking performance to consistent five star feedback, we use every comment to improve, grow and go further. Across Google and Trustpilot, we are proud to maintain a 4.8 star rating from owners who rely on us to maximize returns and protect their investments.

On the guest side, the experience is just as strong. Three out of four guests leave 5-star reviews for the properties in our portfolio, a clear sign that our approach works. Our dedicated 24/7 guest relations team was recently recognized with the Business Tabloid Awards 2024 for excellence in guest experience in the UAE.

And it does not end there. Many guests enjoy their stay so much that they come back not only for another holiday, but to list their own property with us. It is a win-win. They already know the level of service we provide and we are able to welcome them into the AirDXB owner network with confidence.

From Guest to Owner: Steven Murphy’s Story

Steven first experienced AirDXB not as an owner, but as a guest. He was drawn to Dubai’s unbeatable weather, global connectivity and its status as a vibrant place to live and invest. Staying in one of our properties gave him a new perspective. What started as a short holiday planted the seed for something more permanent.

Now a valued client, Steven works with our team to manage his own portfolio in Dubai. He credits his transition in part to how smooth and inspiring his guest experience was. Looking ahead, he’s thinking strategically not just about returns, but about long-term value, seasonal performance and building a reliable footprint in Dubai’s competitive short-term rental market.

Meet Darren – Building Trust Through Growth

Since 2023, Darren has trusted AirDXB with not just one, but two properties, his family home and an investment villa on The Palm. His decision to work with us came at a time of significant personal and professional change and he needed a partner who could offer both peace of mind and performance.

As our systems evolved, Darren stayed closely involved, offering feedback and insight. That collaborative spirit is something we deeply value. At AirDXB, we don’t believe in a one-size-fits-all approach. Instead, we listen. We adapt. And we grow with our clients, because trust is built not in moments, but over time.

All of this is a credit to our customer facing teams Owner Relations, Guest Relations, Business Development and more we know that a great review is never accidental. It’s the result of careful planning, honest communication and a genuine desire to deliver something exceptional. Whether you’re a guest looking for a memorable stay or an owner looking for a reliable partner, the voices of our clients speak louder than any advert.

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